Educational SLAs

Local Authorities may subcontract various aspects of their education provision. For example, the management of Service and Maintenance agreements between schools and the Authority has, in some cases, been effectively sub-contracted.

One such specialist utilises an online system developed by webree to enable schools to select services required throughout the year. This system manages the Service Level Agreements (SLAs) between several hundred schools and the funding authorities, providing end-of-year and in-year SLA management.

End-of-year in particular is a busy period, with critical deadlines to be achieved for SLA agreements and budget allocation. The online system is critical to this, improving the experience for the schools, data management for the contractor and reporting for the authority.

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